What is Disaster Recovery? (by Bob Williamson)
Our CTO, James Bottomley, was interviewed by the editors of ContactCenterWorld.com on the topic, "What is Disaster Recovery?". You can see the full interview at http://www.contactcenterworld.com/static/ei/ei_{504DF898-E4CE-41F0-8C34-C29607353D8F}.asp.
While the questions are all placed within the context of a Contact Center (read Call Center), the answers are applicable across any industry.